Several hundred Delta passengers were stranded at Montgomery Regional Airport last week due to severe storms, which forced the planes to land around 10:30 p.m. The lack of Customs and Border Protection personnel at the airport meant passengers were unable to disembark for several hours. Mayor Steven Reed expressed concern over the lack of communication and assistance provided to the stranded passengers.
In response, Delta has said it will refund passengers for the inconvenience and conduct a review to prevent similar incidents in the future. The airport, however, will not be making any staffing or operational changes in response to the incident, as it was deemed to be a rare occurrence. Despite the challenges, the airport staff went above and beyond to provide for the stranded passengers, offering food and beverages.
The airport’s executive director, Wade Davis, commended the staff for their dedication and professionalism during the incident, noting that it was the busiest evening for Montgomery Regional Airport in decades. Mayor Reed emphasized the importance of ensuring that the airport is prepared for all scenarios in the future.
Overall, while the incident caused significant disruption for the passengers and the airport, measures are being taken to address the issues and ensure the safety and comfort of future travelers. Montgomery Regional Airport remains committed to providing excellent service to all passengers, even in challenging situations.
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